RETURNS

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Our policy lasts 5  days. If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. For digital delivery, this would translate to the email link for downloading content being unused. If the content has been downloaded, the item has been used and is no longer in its original condition.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

* Hardware rentals or purchases (subject to the terms of the wholesaler, dealer or other related parties)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 5 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. All refunds are subject to a 10% processing fee.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bwymedia.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. No exceptions.

Exchanges
No exchanges are allowed.

 

Shipping
To return your product, (i.e. rental hardware or purchased hardware)  you should mail your product to: 7575 N Del Mar Ave., Ste 107 Fresno CA 93711. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.